3. Why We Use Your Personal Data

We use your personal data only when necessary to manage our services and communicate with you.

We may process your information to:

• Respond to enquiries and requests for information.
• Review transfer requests and confirm availability.
• Manage and provide confirmed transfer services.
• Communicate with you before, during or after your transfer when necessary.
• Monitor flight information when relevant to the service.
• Manage payments and related administrative matters.
• Issue invoices and comply with our tax, accounting and other legal obligations.
• Handle complaints, incidents or requests relating to a service.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Pre-contractual measures and performance of a contract: when you request a transfer, ask for availability, make a booking or use our transfer services.
• Compliance with legal obligations: where we are required to retain or process information for tax, accounting or other applicable legal requirements.
• Legitimate interests: where necessary to manage communications, handle incidents or protect our legitimate business interests, provided that your rights and interests do not override those interests.
• Consent: where consent is specifically required for a particular purpose.

5. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes for which it was collected.

• Enquiries that do not result in a booking: information will be retained only for the time reasonably necessary to respond to and manage the enquiry.
• Transfer requests and confirmed bookings: information may be retained for as long as necessary to manage the service and any subsequent queries, complaints or claims.
• Invoices, payments and accounting records: information will be retained for the periods required by applicable tax, accounting and other legal obligations.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

6. Who We Share Your Data With

We do not sell or rent your personal data to third parties.

We may share or provide access to personal data only when necessary for the operation of our business, the provision of your transfer or compliance with legal obligations. This may include:

• Website and email service providers, where necessary to operate our website and communications.
• Payment service providers, where you choose to make an online payment. Payment card details are processed directly by the payment provider and are not collected or stored by Alpha Transfers Alicante through this website.
• Professional advisers and service providers, such as accounting or administrative services, where necessary.
• Public authorities, where disclosure is required by law.
• Other transport providers or drivers, only where necessary to fulfil your transfer and where the service has been arranged accordingly.

Where third-party providers process personal data on our behalf, we require them to process it in accordance with applicable data protection requirements.

7. International Data Transfers

Some of the technology and service providers we use may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law. This may include transfers to countries recognised as providing an adequate level of data protection or the use of appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

Further information about the safeguards applicable to a particular transfer may be requested by contacting us at info@alphatransfersalicante.com.

8. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data where applicable.
• Request restriction of the processing of your personal data.
• Object to processing based on legitimate interests.
• Request portability of your personal data where applicable.
• Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@alphatransfersalicante.com.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you consider that the processing of your personal data infringes applicable data protection law.

9. Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal information is limited to those who need it for legitimate business purposes, and we use appropriate security measures in connection with our website, email and other systems used to manage our services.

However, no method of transmission or electronic storage can guarantee absolute security.

10. Cookies and Website Data

Our website may use cookies and similar technologies that are necessary for its operation, security and functionality.

Additional cookies or technologies may also be used by third-party services integrated into the website. Where required by applicable law, non-essential cookies will only be activated after obtaining your consent.

You can find more information about the cookies used on this website, their purposes and how to manage your preferences in our Cookie Policy.

11. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services, such as payment providers, messaging services or review platforms.

These third parties operate under their own privacy policies and terms. Alpha Transfers Alicante is not responsible for the privacy practices or content of third-party websites that are not under our control.

We recommend reviewing the privacy information provided by any third-party service before providing personal data directly to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or data processing practices.

Any updated version will be published on this page. We recommend reviewing this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data or wish to exercise your data protection rights, you can contact:

Alpha Transfers Alicante
Frederic Roger Dechef Bataille
NIF: 49234294B
Alfaz del Pi, 03580, Alicante, Spain
Email: info@alphatransfersalicante.com

Last Updated: September 2026