1. General Information and Scope
These Terms & Conditions apply to private passenger transfer services provided under the trading name Alpha Transfers Alicante, operated by Frederic Roger Dechef Bataille (NIF 49234294B).
By requesting and confirming a transfer with Alpha Transfers Alicante, the customer agrees to these Terms & Conditions.
These terms apply to bookings made through our website or directly with Alpha Transfers Alicante by email, WhatsApp or other authorised communication channels.
Alpha Transfers Alicante provides pre-booked private transfer services, primarily between Alicante Airport and destinations throughout Alicante and the Costa Blanca.
2. Booking Request and Confirmation
Submitting a transfer request through our website does not automatically create or confirm a booking.
All transfer requests are reviewed manually to verify availability and the details provided by the customer. A booking is only considered confirmed once Alpha Transfers Alicante has expressly confirmed the service and the customer has received the corresponding booking confirmation or voucher.
Customers are responsible for providing complete and accurate information when submitting a request, including dates, flight details, pick-up and destination information, passenger numbers and luggage requirements.
If any information provided changes after confirmation, the customer must inform Alpha Transfers Alicante as soon as possible. Changes are subject to availability and may result in a change to the agreed price.
3. Prices and Payment
Prices displayed on our website are quoted in euros (€) and apply to the transfer route and passenger capacity indicated at the time of booking.
All prices displayed on our website and confirmed to customers include applicable VAT (IVA). No additional VAT will be added to the confirmed transfer price.
The price confirmed in your booking confirmation or voucher is the agreed price for the transfer, provided that the journey details supplied by the customer remain unchanged.
Payment may be made using the payment method agreed during the booking process. Depending on the booking, this may include:
• Online payment: where available, the customer will receive a secure payment link to complete payment before the transfer.
• Payment to the driver: where agreed, payment may be made by cash or card directly to the driver.
Any additional stops, significant route changes or other modifications requested after confirmation may result in an additional charge. Any change in price will be communicated to the customer before the modified service is provided.
4. Cancellations, Refunds and Flight Disruptions
Cancellation more than 24 hours before the service
Cancellations made more than 24 hours before the scheduled pick-up time are eligible for a 100% refund of any amount paid for the cancelled service.
Cancellation less than 24 hours before the service
If the customer cancels less than 24 hours before the scheduled pick-up time, a cancellation charge equivalent to 50% of the price of the next scheduled transfer will apply.
For return bookings, if the outbound transfer is cancelled less than 24 hours before departure, the 50% cancellation charge applies only to the outbound transfer. The return transfer may be cancelled without an additional cancellation charge at the same time.
No-show
If the customer does not appear for the scheduled transfer and has not previously contacted Alpha Transfers Alicante by email or WhatsApp, the affected service will be considered a no-show and will not be refundable.
Cancellation by Alpha Transfers Alicante
Alpha Transfers Alicante will always make reasonable efforts to provide confirmed services as agreed. In exceptional circumstances where Alpha Transfers Alicante is unable to provide the service, we will first attempt to arrange a suitable alternative transport provider.
If neither Alpha Transfers Alicante nor an alternative provider can perform the confirmed service, the customer will receive a 100% refund of the amount paid for the affected service. No additional compensation will be payable by Alpha Transfers Alicante beyond the refund of the affected service, except where otherwise required by applicable law.
Delayed flights
A delayed flight will not automatically be considered a cancellation or no-show.
Alpha Transfers Alicante will make reasonable efforts to accommodate flight delays and, where necessary and possible, may arrange for the transfer to be performed by another transport provider with whom we collaborate.
Customers are asked to keep Alpha Transfers Alicante informed of any significant changes to their journey whenever possible. We may also use the flight information provided with the booking to monitor the expected arrival.
Where a flight is subject to a significant or indefinite delay and reliable information about its new departure or arrival time is unavailable, Alpha Transfers Alicante will attempt to contact the customer using the contact details provided with the booking, including email and/or WhatsApp.
If we are unable to contact the customer through any of the contact methods provided and there is insufficient information to reasonably determine when the passenger will arrive, Alpha Transfers Alicante may be unable to continue holding the vehicle or driver indefinitely and may cancel the affected transfer.
Flights cancelled by the airline
If the customer’s flight is cancelled by the airline, the associated transfer will be considered suspended rather than automatically forfeited.
Once the airline has rebooked the customer onto another flight and the new date, flight number and expected arrival time are known, the customer should contact Alpha Transfers Alicante as soon as possible.
Alpha Transfers Alicante will make reasonable efforts to reorganise the transfer according to the new flight details, subject to availability. If the original transfer cannot be reorganised, Alpha Transfers Alicante will communicate with the customer to determine the available options.
Importance of communication
Alpha Transfers Alicante will always make reasonable efforts to accommodate flight delays, cancellations and other travel disruptions. However, effective communication is essential. Customers should therefore ensure that the email address and telephone/WhatsApp number provided with the booking are correct and accessible during their journey.
5. Pick Up Times and Waiting Time and Customer No-Show
Airport pick-ups
For transfers starting at the airport, the driver will wait for up to 60 minutes after the actual landing time of the flight provided in the booking.
Customers must ensure that the telephone number provided with the booking is active and accessible after landing. Alpha Transfers Alicante may contact the customer by telephone and/or WhatsApp when necessary.
If, after 60 minutes, the customer is still waiting for luggage or needs to complete a lost or delayed baggage report, Alpha Transfers Alicante may provide an additional 15 minutes of waiting time free of charge, provided that the customer remains in contact with us.
After this additional period, and only where the driver’s schedule allows further waiting, an additional waiting charge of €5 for each additional 10-minute period will apply.
If further waiting would cause the driver to be late for another confirmed service, the driver reserves the right to leave rather than extend the waiting period.
If 60 minutes have passed after the actual flight landing time and Alpha Transfers Alicante is unable to contact the customer by telephone or WhatsApp, the transfer may be considered a Customer No-Show (CNS) and the conditions applicable to no-shows will apply.
Pick-ups from hotels, apartments, private accommodation or other non-airport locations
For transfers starting from a hotel, apartment, private accommodation or other agreed non-airport pick-up point, customers are allowed a 15-minute complimentary waiting period from the confirmed pick-up time.
After the complimentary waiting period, and where the driver’s schedule allows further waiting, an additional charge of €5 for each additional 5-minute period will apply.
If further waiting would cause the driver to be late for another confirmed service, the driver reserves the right not to extend the waiting period.
If the customer has not appeared and Alpha Transfers Alicante is unable to contact them by telephone or WhatsApp after 15 minutes from the confirmed pick-up time, the service may be considered a Customer No-Show (CNS).
Where communication with the customer has been established and the driver agrees to continue waiting, the additional waiting charges described above will apply.
Payment of additional waiting charges
Any additional waiting charges must be paid before the vehicle departs and the transfer begins. Payment may be made using the payment methods accepted by the driver.
Waiting charges will only apply where the driver is able and agrees to continue waiting beyond the complimentary waiting period.
Customer responsibility
Customers are responsible for being ready at the agreed pick-up time and for ensuring that the telephone number and WhatsApp contact details provided with the booking are correct and accessible during the journey.
Passengers, Luggage and Vehicle Capacity
The number of passengers and the amount of luggage must be accurately stated when submitting the transfer request.
Alpha Transfers Alicante currently provides transfers for 1 to 4 passengers, subject to the luggage capacity of the vehicle assigned to the service.
Customers must provide accurate information about the number of suitcases, cabin bags and any other significant luggage they intend to carry.
A booking for four passengers does not automatically guarantee that an unlimited amount of luggage can be accommodated. The total number and size of luggage items must be compatible with the available luggage capacity of the vehicle.
If the number of passengers or the amount of luggage presented at pick-up exceeds the information provided when the booking was confirmed, Alpha Transfers Alicante cannot guarantee that the service can be performed.
Where possible, we will try to find a suitable solution. However, additional transport or a different vehicle may be required and may involve an additional cost.
For safety reasons, luggage must not obstruct the driver’s visibility, interfere with vehicle controls or be transported in a manner that compromises passenger safety.
7. Children, Babies and Child Restraint Systems
Customers travelling with children or babies are responsible for informing Alpha Transfers Alicante at the time of booking of the number and ages of the minors travelling.
Customers must also indicate any requirement for an appropriate child seat or booster seat, so that the necessary restraint system can be arranged and confirmed before the transfer.
If customers arrive with a child whose presence or child restraint requirements were not previously disclosed, and the vehicle does not have an appropriate restraint system available, the driver will not perform the transfer if doing so would breach applicable road safety regulations or compromise the safety of the child.
Under no circumstances will a driver agree to transport a child on the lap or in the arms of a parent or another passenger as a substitute for an appropriate child restraint system where such a restraint system is legally required.
In these circumstances, Alpha Transfers Alicante will attempt to find an alternative solution where reasonably possible, but cannot guarantee that another suitable vehicle or child restraint system will be immediately available.
Customers are therefore strongly advised to provide accurate information regarding all children and babies travelling when submitting their transfer request.
8. Customer Responsabilities
Customers are responsible for providing complete and accurate information when requesting and confirming a transfer.
In particular, customers are responsible for:
• Checking that the date, pick-up time, pick-up location, destination and flight details shown in their booking confirmation or voucher are correct.
• Providing a valid telephone number with WhatsApp access and email address that can be used to contact them when necessary.
• Informing Alpha Transfers Alicante as soon as possible of any changes affecting their journey or transfer.
• Being ready at the agreed pick-up location at the confirmed time.
• Providing accurate information regarding the number of passengers, children, babies and luggage travelling.
• Informing us in advance of any special requirements that may affect the provision of the service.
Customers should carefully review their booking confirmation or voucher after receiving it and notify Alpha Transfers Alicante as soon as possible if any information is incorrect.
Alpha Transfers Alicante cannot be held responsible for problems resulting directly from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.
9. Changes to Confirmed Bookings
Customers may request changes to a confirmed booking by contacting Alpha Transfers Alicante by email or WhatsApp as soon as possible.
Requested changes may include the date or time of travel, flight details, pick-up location, destination, number of passengers, luggage requirements or other relevant booking information.
All changes are subject to availability and are not considered confirmed until expressly accepted by Alpha Transfers Alicante.
If a requested change affects the distance, duration, vehicle requirements or other circumstances of the transfer, the original price may also change. Any revised price will be communicated to the customer before the modification is confirmed.
Where Alpha Transfers Alicante is unable to accommodate the requested change, the original confirmed booking will remain in force unless the customer chooses to cancel it. In that case, the cancellation conditions set out in these Terms & Conditions will apply.
Changes to flight arrival times resulting directly from airline delays or flight disruptions will be handled in accordance with the flight disruption provisions set out in Section 4 and will not be treated in the same way as a voluntary booking change requested by the customer.
10. Vehicle and Service Provision
Alpha Transfers Alicante will make reasonable efforts to provide each confirmed transfer as agreed.
The vehicle used for the service will be suitable for the number of passengers and luggage requirements confirmed in the booking. Unless expressly agreed otherwise, a booking does not guarantee a specific vehicle make, model or colour.
Transfers may be performed directly by Alpha Transfers Alicante or, where operationally necessary, by a professional transport provider or driver with whom Alpha Transfers Alicante collaborates, provided that they are legally authorised to perform the service.
Where another authorised provider performs the transfer, the customer’s relevant booking information may be shared with that provider only to the extent necessary to organise and perform the service.
Alpha Transfers Alicante may arrange an alternative vehicle or authorised provider in circumstances such as vehicle breakdown, unexpected operational issues, significant flight disruption or other situations where this is reasonably necessary to ensure that the confirmed transfer can still be provided.
Any replacement vehicle or provider arranged by Alpha Transfers Alicante will be expected to provide the service in accordance with the essential details of the confirmed booking.
11. Passenger Conduct and Vehicle Care
Passengers are expected to behave respectfully and responsibly throughout the transfer and to follow any reasonable safety instructions given by the driver.
Smoking and vaping are strictly prohibited inside the vehicle.
The consumption of food or drinks, particularly alcoholic beverages, is not permitted inside the vehicle unless expressly authorised by the driver.
The driver may make reasonable exceptions where appropriate, for example for drinking water, the needs of young children or babies, medical or health-related reasons, or other circumstances where the driver considers that consumption can take place safely and without an unreasonable risk of spills, stains or damage to the vehicle.
Permission to consume food or drinks is always at the driver’s discretion and may be withdrawn if their consumption creates a safety concern, disturbance or risk of damage to the vehicle.
Passengers must not behave in a way that may endanger the driver, other passengers, the vehicle or other road users. Aggressive, threatening, abusive or seriously disruptive behaviour will not be tolerated.
The driver reserves the right to refuse to begin or to discontinue a transfer where a passenger’s behaviour creates a safety risk or makes it unreasonable to continue the journey.
Passengers are expected to take reasonable care of the vehicle. Where a passenger causes deliberate damage or exceptional soiling beyond normal use, Alpha Transfers Alicante may seek reimbursement for the reasonable cleaning or repair costs directly attributable to that passenger.
Passengers must use the seat belts and safety equipment provided in accordance with applicable road safety requirements.
Nothing in this section limits any rights or responsibilities that cannot legally be excluded under applicable law.
12. Personal Belongings and Lost Property
Passengers are responsible for their personal belongings throughout the transfer and should check that they have collected all of their belongings before leaving the vehicle.
Alpha Transfers Alicante cannot guarantee the recovery of items left inside a vehicle after the transfer has ended.
If an item is found, Alpha Transfers Alicante will make reasonable efforts to contact the customer and arrange its return.
Where returning a lost item requires an additional journey, courier service, postage or other expense, the customer may be required to cover the reasonable costs associated with returning the item.
Where the transfer was performed by a collaborating transport provider, Alpha Transfers Alicante may assist the customer in contacting the relevant provider regarding any lost property.
Alpha Transfers Alicante will not be responsible for loss or damage to personal belongings except where such responsibility cannot be excluded under applicable law.
13. Delays, Traffic and Circumstances Beyond Our Control
Alpha Transfers Alicante will make reasonable efforts to provide each transfer at the confirmed time and to reach the destination within a reasonable timeframe.
However, journey times cannot be guaranteed and may be affected by circumstances beyond our reasonable control, including:
• Heavy or unexpected traffic.
• Road accidents, closures or diversions.
• Adverse weather conditions.
• Police or emergency service activity.
• Public demonstrations, sporting events or other events affecting traffic.
• Vehicle breakdowns or unexpected mechanical problems.
• Flight disruptions affecting the scheduled transfer.
• Other exceptional circumstances that could not reasonably have been anticipated or avoided.
Where possible, Alpha Transfers Alicante will take reasonable measures to minimise disruption, including using alternative routes or, where necessary and available, arranging an alternative authorised transport provider.
Customers travelling to an airport, railway station or other departure point are responsible for allowing sufficient time between their scheduled pick-up and the departure of their flight, train or other onward transport.
Alpha Transfers Alicante will take reasonable care in planning and performing the journey but cannot guarantee that a customer will arrive in time for a flight, train or other connection where delays result from circumstances beyond our reasonable control.
Nothing in this section excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
14. Liability
Alpha Transfers Alicante will exercise reasonable care and professional diligence in organising and providing transfer services.
Our liability will be limited to losses that are a direct and reasonably foreseeable consequence of a failure by Alpha Transfers Alicante to fulfil its contractual obligations.
Alpha Transfers Alicante will not be responsible for losses resulting from circumstances beyond our reasonable control, including those described in Section 13, or from incorrect, incomplete or outdated information provided by the customer.
Where a transfer is performed by an independent authorised transport provider arranged by Alpha Transfers Alicante, we will take reasonable care in selecting and coordinating that provider and will assist the customer in resolving any issue relating to the service.
Alpha Transfers Alicante will not be liable for indirect or consequential losses that could not reasonably have been foreseen when the transfer was booked.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms & Conditions affects the customer’s mandatory rights under applicable consumer protection legislation.
15. Complaints and Customer Service
If you experience any problem with your transfer or are dissatisfied with any aspect of our service, please contact Alpha Transfers Alicante as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the issue.
Complaints may be submitted by email to info@alphatransfersalicante.com.
When submitting a complaint, please provide your name, booking or transfer details, the date of the service and a clear description of the issue. Any relevant photographs, documents or other information may also be provided where appropriate.
Alpha Transfers Alicante will review complaints in good faith and will respond within a reasonable period of time.
Nothing in this complaints procedure limits the customer’s right to use any complaint, consumer protection or dispute resolution mechanisms available under applicable law.
16. Privacy and Personal Data
Alpha Transfers Alicante processes personal data provided by customers in connection with transfer requests, bookings and communications in accordance with applicable data protection legislation.
Personal data will only be used for legitimate purposes related to managing enquiries, bookings, providing transfer services, complying with legal obligations and other purposes described in our Privacy Policy.
Further information about how we collect, use, store and protect personal data, as well as how customers may exercise their data protection rights, is available in our Privacy Policy.
17. Governing Law and Jurisdiction
These Terms & Conditions and the provision of services by Alpha Transfers Alicante shall be governed by Spanish law, without prejudice to any mandatory consumer protection rights that may apply to the customer.
In the event of any dispute, Alpha Transfers Alicante and the customer are encouraged to first attempt to resolve the matter directly through the customer service and complaints procedure described in these Terms & Conditions.
If a dispute cannot be resolved amicably, jurisdiction shall be determined in accordance with the applicable Spanish and European Union rules on jurisdiction and consumer protection.
Nothing in these Terms & Conditions is intended to deprive a consumer of any mandatory rights or legal protections available to them under applicable law.
18. Changes to These Terms & Conditions
Alpha Transfers Alicante may update these Terms & Conditions from time to time to reflect changes in our services, operating procedures or applicable legal requirements.
The Terms & Conditions applicable to a booking will be those in force at the time the booking is confirmed, unless a change is required by applicable law.
Any updated version will be published on this website.
19. Contact Information
Alpha Transfers Alicante
Trading name of Frederic Roger Dechef Bataille
NIF: 49234294B
Alfaz del Pi, 03580, Alicante, Spain
Email: info@alphatransfersalicante-com
Last Updated: September 2026